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Even the most reliable of technology can be fallible, which is why CCS Southeast provides Managed Services to navigate and troubleshoot those times. Our trained and qualified staff members work alongside your teams as an extension of our expert managed Service Operations Center. From scheduled maintenance to critical-issue resolution our teams of service specialists know how to get you back online quickly and confidently. CCS Southeast managed services simplify your operations, safeguard your investment, and support business growth.

Key Features

CCS Southeast offers a wide range of Service Plan options. These plans from preventative maintenance to priority repair within hours, allow us to match your internal operating requirements with the right plan.

CCS Service Plan Options

Service Plan Features
Standard Warranty
No Contract (T&M)
SPPP
SPPP w/PM
Service Operations Center –
Remote Help Desk Support
Billable
Service Portal Access
2 Business-hour phone response time
16 Business-hour onsite response time
Covers All Onsite Labor Charges
Unlimited Telephone Support
(M-F, 8A-5P)
Loaner Equipment (when available)
Manufacturer Warranty Facilitation
Billable
15% Discount on Replacement Parts
Semi-annual Preventative
Maintenance
Free Refresher Training During
Preventative Maintenance Visits
Out of Manufacturer Product Repair
Billable
Billable
Billable
Billable
Consumable Parts Replacement
Billable
Billable
Billable
Billable
Duration
Billable
Billable
Billable
Billable

CCS MAX - Annual Service level Agreements

It is the mission of CCS to help our clients effectively communicate their message. We believe that our CCS MAX SLA provides an extra level of support to make sure your visual communication systems are in peak operation with minimal or no down time.

For systems that are considered mission critical with minimal tolerance for downtime, CCS may recommend that our clients purchase spare equipment for rapid replacement and system recovery. Otherwise our timeframe for system repair will be limited by component availability, repair turnarounds and shipping schedules..

*Response times are stated for locations within a one hour radius of a CCS physical office only.
**The cost for consumable parts such as lamps, filters and batteries is additional for all agreements.

CCS STANDARD - Annual Service level Agreements

It is the mission of CCS to help our clients effectively communicate their message. We believe that our CCS STANDARD SLA provides basic support to make sure your audiovisual communication systems operate with minimal or no down time.
For systems that are considered mission critical with minimal tolerance for downtime, CCS recommends upgrading to our CCS MAX SLA that provides preventative maintenance. Our timeframe for system repair will be limited by component availability, repair turnarounds and shipping schedules.

*Response times are stated for locations within a one hour radius of a CCS physical office only.
**The cost for consumable parts such as lamps, filters and batteries is additional for all agreements.