Managed Services
Even the most reliable of technology can fail, which is why CCS Southeast provides Managed Services to navigate and troubleshoot the systems we install. Our trained and qualified staff members are available to work alongside your team as an extension of our expert managed Service Operations Center. From scheduled maintenance to critical-issue resolution, our team of service specialists knows how to get you back online quickly and confidently. CCS Southeast managed services simplify your operations, safeguard your investment, and support business growth.
Key Features
- 8-5 live help-desk for technical support
- Maintenance and Support Agreements
- Prepaid block hour contracts available for 20+ hours
- Crestron certified Service and Programming Technicians
- Expert audio tuning and consultation to ensure speech intelligibility
- Enterprise Alliance Program Partner for Creston Flex
- Remote support available for the fastest response
CCS Southeast offers a wide range of Service Plan options. These plans from preventative maintenance to priority repair within hours, allow us to match your internal operating requirements with the right plan.
CCS Service Plan Options
Service Plan Features | Standard Warranty | No Contract (T&M) | SPPP | SPPP w/PM |
|---|---|---|---|---|
Service Operations Center – Remote Help Desk Support |  | Billable | | |
Service Portal Access |  | | | |
2 Business-hour phone response time | | | | |
16 Business-hour onsite response time | | | | |
Covers All Onsite Labor Charges | | | | |
Unlimited Telephone Support (M-F, 8A-5P) | | | | |
Loaner Equipment (when available) | | | | |
Manufacturer Warranty Facilitation | | Billable | | |
15% Discount on Replacement Parts | | | | |
Semi-annual Preventative Maintenance | | | | |
Free Refresher Training During Preventative Maintenance Visits | | | | |
Out of Manufacturer Product Repair | Billable | Billable | Billable | Billable |
Consumable Parts Replacement | Billable | Billable | Billable | Billable |
Duration | Billable | Billable | Billable | Billable |
CCS MAX - Service Agreement
It is the mission of CCS to help our clients effectively communicate their message. Our CCS MAX* SLA provides an extra level of support to make sure your audio-visual systems are in peak operation with minimal or no down time. For systems that are considered mission critical with minimal tolerance for downtime, CCS may recommend that our clients purchase spare equipment for rapid replacement and system recovery. Otherwise our timeframe for system repair will be limited by component availability, repair turnarounds and shipping schedules.
Service Plan Features
- Covers all onsite labor charges (Equipment not covered by factory warranty may incur additional cost for factory repair or replacement)
- Priority Response & Resolution Status. Your issue goes to the front of the line, in relationship to customers that do not have a Service Agreement
- 2 business-hour telephone response time*
- 2 business-day onsite response time
- Semi-annual preventive maintenance
- Unlimited telephone support - Monday thru Friday, 8:00AM to 5:00PM
- Facilitation of manufacturer’s warranty when applicable, cost of freight for warranty repairs covered.
- Loaner equipment – Depending on product availability
- Free training at time of semi-annual preventive maintenance visits
- 15% discount on replacement parts
- Available for 1, 2, or 3 years
Maintenance Provided
- Complete operational checks of the system functions
- Replace projector lamp, reset counter, clean or replace filters, and align**
- Detailed inspection and testing of selected system components
- Adjustment of equipment settings as required to maintain overall system performance
- Professional cleaning of projector lenses and other critical surfaces, as needed
- Mechanical and electrical adjustment of audio-visual components, as needed
- Inspect and repair any faulty wiring or connections
- Firmware updates as recommended by the manufacturers
- Service reports
- Recommendations for any additional services and upgrades
*For customers more than 1 hour from a CCS office, CCS Max is unavailable. Preventative maintenance visits may be added on a case-by-case basis for an additional fee.
**The cost for consumable parts such as lamps, filters and batteries is additional for all agreements.
CCS ESSENTIAL - Service Agreement
It is the mission of CCS to help our clients effectively communicate their message. The CCS Essentials warranty provides essential labor only coverage for systems under $15,000. For systems that are considered mission critical with minimal tolerance for downtime, CCS recommends upgrading to our CCS MAX* SLA. Our timeframe for system repair will be limited by component availability, Repair turnarounds and shipping schedules.
Service Plan Features
- Covers a maximum of 2 visits for the year (equipment not covered by factory warranty may incur additional costs for factory repair or replacement)
- Priority Response & Resolution Status. Your issue goes to the front of the line in relationship to customers that do not have a Service Agreement.
- 8 business-hour telephone response
- 3 business-day onsite response after phone response.
- Unlimited remote and telephone support – Monday thru Friday, 8AM to 5PM
- Facilitation of manufacturer’s warranty when applicable (shipping fees apply).
- Available for 1 year only
- Flat rate of $559
Maintenance Provided
- None included, upgrade to a CCS MAX* SLA for Preventative Maintenance
*For customers more than 1 hour from a CCS office, CCS Max is unavailable. Preventative maintenance visits may be added on a case-by-case basis for an additional fee.
CCS STANDARD - Service Agreement
It is the mission of CCS to help our clients effectively communicate their message. Our CCS STANDARD SLA provides basic support to make sure your audio-visual systems operate with minimal down time. For systems that are considered mission critical with minimal tolerance for downtime, CCS recommends upgrading to our CCS MAX* SLA. Our timeframe for system repair will be limited by component availability, Repair turnarounds and shipping schedules.
Service Plan Features
- Covers all onsite labor charges (equipment not covered by factory warranty may incur additional costs for factory repair or replacement)
- Priority Response & Resolution Status. Your issue goes to the front of the line, in relationship to customers that do not have a Service Agreement
- 4 business-hour telephone response
- 3 business-day onsite response after phone response
- Unlimited remote and telephone support – Monday thru Friday, 8AM to 5PM
- Facilitation of manufacturer’s warranty when applicable (shipping fees apply).
- Available for 1, 2 or 3 years
*For customers more than 1 hour from a CCS office, CCS Max is unavailable. Preventative maintenance visits may be added on a case-by-case basis for an additional fee.