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Even the most reliable of technology can fail, which is why CCS Southeast provides Managed Services to navigate and troubleshoot the systems we install. Our trained and qualified staff members are available to work alongside your team as an extension of our expert managed Service Operations Center. From scheduled maintenance to critical-issue resolution, our team of service specialists knows how to get you back online quickly and confidently. CCS Southeast managed services simplify your operations, safeguard your investment, and support business growth.

Key Features

CCS Southeast offers a wide range of Service Plan options. These plans from preventative maintenance to priority repair within hours, allow us to match your internal operating requirements with the right plan.

CCS Service Plan Options

Service Plan Features
Standard Warranty
No Contract (T&M)
SPPP
SPPP w/PM
Service Operations Center –
Remote Help Desk Support
Billable
Service Portal Access
2 Business-hour phone response time
16 Business-hour onsite response time
Covers All Onsite Labor Charges
Unlimited Telephone Support
(M-F, 8A-5P)
Loaner Equipment (when available)
Manufacturer Warranty Facilitation
Billable
15% Discount on Replacement Parts
Semi-annual Preventative
Maintenance
Free Refresher Training During
Preventative Maintenance Visits
Out of Manufacturer Product Repair
Billable
Billable
Billable
Billable
Consumable Parts Replacement
Billable
Billable
Billable
Billable
Duration
Billable
Billable
Billable
Billable

CCS MAX - Service Agreement

It is the mission of CCS to help our clients effectively communicate their message. Our CCS MAX* SLA provides an extra level of support to make sure your audio-visual systems are in peak operation with minimal or no down time. For systems that are considered mission critical with minimal tolerance for downtime, CCS may recommend that our clients purchase spare equipment for rapid replacement and system recovery. Otherwise our timeframe for system repair will be limited by component availability, repair turnarounds and shipping schedules. 

*For customers more than 1 hour from a CCS office, CCS Max is unavailable. Preventative maintenance visits may be added on a case-by-case basis for an additional fee. 

**The cost for consumable parts such as lamps, filters and batteries is additional for all agreements. 

CCS ESSENTIAL - Service Agreement

It is the mission of CCS to help our clients effectively communicate their message. The CCS Essentials warranty provides essential labor only coverage for systems under $15,000. For systems that are considered mission critical with minimal tolerance for downtime, CCS recommends upgrading to our CCS MAX* SLA. Our timeframe for system repair will be limited by component availability, Repair turnarounds and shipping schedules. 

Service Plan Features

Maintenance Provided

*For customers more than 1 hour from a CCS office, CCS Max is unavailable. Preventative maintenance visits may be added on a case-by-case basis for an additional fee. 

CCS STANDARD - Service Agreement

It is the mission of CCS to help our clients effectively communicate their message. Our CCS STANDARD SLA provides basic support to make sure your audio-visual systems operate with minimal down time. For systems that are considered mission critical with minimal tolerance for downtime, CCS recommends upgrading to our CCS MAX* SLA. Our timeframe for system repair will be limited by component availability, Repair turnarounds and shipping schedules. 

 *For customers more than 1 hour from a CCS office, CCS Max is unavailable. Preventative maintenance visits may be added on a case-by-case basis for an additional fee.